Returns, Refunds and Exchanges
RETURNS, REFUNDS & EXCHANGES:
I am confident that you will be utterly smitten with your order. However, if there is a problem, or an item isn’t as described, please let me know as soon as possible. I try my very best to give you accurate descriptions and provide clear photos, but keep in mind that each piece is handmade, from start to finish, by me. So, with that said, if you are not completely happy with your purchase, don’t hesitate to contact me. I really want happy campers so you’ll come back again!
• I offer a 14 day return policy on all unworn jewelry. You will be credited in full minus shipping charges. As the buyer, you are responsible for return shipping costs.
• No returns or exchanges if you wore it, broke it, altered, damaged or lost it.
• I reserve the right to deny any unreasonable return or exchange.
• All sales on custom or bespoke pieces are final.
Items must be shipped back in their original packaging with a tracking number in either a bubble mailer or a box. A small restocking fee may apply if items are returned without the original packaging.
Please email me at Ann@augustaangeline.com before shipping your item back, along with your reason for the return. I will contact you with my return address.